Our Privacy Policy | Limecube

Privacy & Security Policy

Limecube take data privacy seriously and recognize your privacy is very important. The purpose of this Policy is inform you as to how we look after your personal data, including simply visiting our website, regardless of where you visit it from, whether you are logged in, or even have an account with Limecube. We have separated our privacy policy in an easy into clear sections and in plain language to make it clear and more user-friendly.

We will never sell your personal data to a third party

We provide this notice to explain our online information policy. To make this notice easy to find, we make it available on every page of our website. This privacy statement explains how data is handled whilst you browse and submit information through the website, and your options regarding the ways in which your data is used.

We provide this notice to explain our online information policy. To make this notice easy to find, we make it available on every page of our website. This privacy statement explains how data is handled whilst you browse and submit information through the website, and your options regarding the ways in which your data is used.

Limecube is owned by Smart Digital Group Pty Ltd ACN 611 319 647. By visiting Limecube you are accepting the practices described in this Privacy Policy.

The overall privacy experience

The data we collect is designed to provide us with an overview of how our clients use Limecube to continue to improve our product. It is not designed to focus on specific users. While we collect individual data when a user signs up, we only look at this personal information individually when a user specifically asks for help with their account at which time we need to access a level of this information such as name and email address.

Where we send general email updates or marketing updates, these are either sent to all users or based in the type of business or industry you selected when you signed up.

Information We Collect

Two types of information are collected:

  1. Personal, or "individually identifiable," information you provide to us;
    1. This will occur at signup, or
    2. If you create a support request and any information you provide in the support request
  2. And Standard web server/visitor traffic information, commonly referred to as "aggregate information," regarding overall website traffic patterns. Normally, web servers collect this type of basic information as part of their web log processes. We only use this information for statistical, reporting and website administration and maintenance purposes. It is not used in a way that individually identifies you, and we do not report on individual users.

    We use the following tools to capture anonymous data. Under each we have linked to their Privacy Policies to make it easy to see how they protect your data.
    - Google analytics
    - Hotjar.
    - Google Remarketing

Collection and use of Personal Data

Smart Digital Group Pty Ltd does not collect or record personal information, other than information you choose to provide through the online forms on this website.

If you do submit online forms containing personal information, we will use that information to respond to your message and upon occasion for email marketing (covered below). The main purpose of collecting and using personal information submitted through our site is to respond to customer enquiries or feedback from this site. The information gathered will only be used to complete your request unless specifically stated on a particular form.

Information provided by you will be handled in accordance with Australian privacy laws. We maintain strict privacy standards and procedures with a view to preventing unauthorised access to your data by anyone other than Smart Digital Group Pty Ltd.

Direct Marketing

Email addresses and any other contact details you provide may be used for email marketing upon occasion. Any email marketing we send includes a simple opt option to no longer receive direct marketing communications.

Third Party Information

We will not disclose your personal information to a third party without your consent, unless we are required or authorised to do so by law or other regulation. In the unlikely event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server's records (eg. in relation to hacking or abusive messages).

Cookies & Google Analytics

We use Cookies on our site for 3 purposes:

  1. To keep some types of users logged in. This Cookies captures a random string of characters which links back to a user account and is stored for 24 hours for each login session.
  2. For Google Remarketing as further mentioned below.
  3. We also use Cookies for collecting data in Google Analytics to help us understand traffic coming to our site for such things as total visits, unique and repeat visits, pages visited, demographic data and other general data. This data does not provide us with any identifiable information tied to any specific user. Further information about how Google keep your data safe is provided here.

For our clients, cookies are used within the login area to store session information.

A cookie is a block of data that is shared between a web server and a user's browser. Cookies give the server information about a user's identity and website visiting patterns and preferences. You can find more information about cookies on the Wikipedia website.

IP Addresses

We track IP addresses to maintain security on the site. IP addresses only link back to individual user accounts and are only looked at when there are any security concerns with the aim of protecting all user accounts on Limecube.

Amend/update information

If you believe that any information held by us about you is incorrect or incomplete you should contact us to amend this information. Any information which is found to be incorrect will be corrected as soon as possible.

Access Rights

You have the right to access personal data that is held about you. To obtain a copy of your personal information we hold, please call us or fill in our form at the bottom of this page and we will attempt to provide this to you within a reasonable timeframe.

There are exceptions to providing access to this information:

  1. We reasonably believe that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety; or
  2. giving access would have an unreasonable impact on the privacy of other individuals; or
  3. the request for access is frivolous or vexatious; or
  4. the information relates to existing or anticipated legal proceedings between the We and the individual, and would not be accessible by the process of discovery in those proceedings; or
  5. giving access would reveal the intentions of We in relation to negotiations with the individual in such a way as to prejudice those negotiations; or
  6. giving access would be unlawful; or
  7. denying access is required or authorised by or under an Australian law or a court/tribunal order; or
  8. both of the following apply: We has reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to the We's functions or activities has been, is being or may be engaged in;
  9. giving access would be likely to prejudice the taking of appropriate action in relation to the matter; or
  10. giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body; or
  11. giving access would reveal evaluative information generated within We in connection with a commercially sensitive decision-making process.

Notification of changes to the Privacy Statement

Smart Digital Group Pty Ltd may change the content or services found on our website at any time without notice; consequently our Privacy Statement may change at any time also without notice.

If you do not agree with any changes to this Privacy Notice, you will need to stop using our Services, delete your account and if required contact us to remove any information we collect as outlined on this page.

Security of your Personal Data

The transfer of information across any medium may involve a degree of risk, and the Internet is no different. However the protection of personal privacy is a priority of Smart Digital Group Pty Ltd. We use a range of technologies and internal policies to prevent unauthorised access or disclosure, to maintain data accuracy, and to ensure the appropriate use of information, we secure sensitive data by: including firewalls, access controls, restrictions and appropriate physical, electronic, internal processes and management processes and procedures to safeguard and secure the information we collect online and offline. For highly sensitive information and documentation this is held by senior management, and viewed only by relevant personnel. This helps ensure that your data is secured not only from access and visibility but also from unauthorised alteration or erasure.

This website does not provide facilities that guarantee secure transmission of information over the internet. You should be aware that there are risks in transmitting information across the internet, including online forms and email. If you are concerned about conveying sensitive or personal material to Smart Digital Group Pty Ltd over the internet, contact us by telephone to discuss the matter.

Questions or concerns

If you have any questions or concerns regarding this Privacy Policy, please complete this form below and we will try to resolve any concerns.

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